Shipping policy

This Shipping Policy explains how Tarakujo ("we," "us," or "our") processes, ships, and delivers orders placed on tarakujo.com (the "Site").

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays. If we experience a high volume of orders, processing may be delayed by a few days; we will notify you via email or phone if there is a significant delay.

2. Delivery Timelines

Once your order has been shipped, delivery typically takes 3–5 business days, depending on your location. Delivery timelines are estimates only and are not guaranteed, as they may be affected by factors outside our control, including courier delays, weather conditions, remote locations, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase. We may offer free shipping on orders above a specified amount, as indicated on the Site.

4. Shipping Destinations

We currently ship to addresses within India. If you require delivery outside India, please contact us at the details below to check availability.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email/SMS with a tracking number and courier details (where available), allowing you to track your shipment's status.

6. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate and complete at the time of placing your order. Tarakujo is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer. Additional charges may apply if a reshipment is required due to an incorrect address.

7. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can investigate with the courier partner. In the event a shipment is confirmed lost in transit, we will offer a replacement or a full refund, at our discretion.

8. Damaged Shipments

If you receive a package that is visibly damaged, please do not accept the delivery if possible, or contact us within 48 hours of delivery with photos of the damaged package/product so we can assist with a replacement or refund, in accordance with our Refund/Cancellation Policy.

9. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

For any questions regarding shipping or your order, please contact us at:

Tarakujo Email: tarakujo.tk@gmail.com Phone: +91-9000200258 Website: https://tarakujo.com